How To Use The ARRIVECAN App When Travelling To CANADA

How To Use The ARRIVECAN App When Travelling To CANADA | You frequently ask yourself how to use the ArriveCan app when travelling to Canada? worry no more. simplifies it in this article.

The Canada Border Services Agency (CBSA) is making technology available at the border to give travellers a more modern and faster experience.

Today, ArriveCAN offers the Advance CBSA Declaration feature. This optional feature is for travellers who want to save time at certain Canadian international airports by providing their customs and immigration declaration to the CBSA in advance.

In the coming months and years, new border-related features will come online in ArriveCAN and change the border experience for the better.

Mobile app requirements

To download, install or update the app, you’ll need either:

  • an Apple device running iOS 12 or above
    • enable automatic app updates: go to Settings > App Store > on the next screen, make sure the toggle next to App Updates is set to “on”
  • an Android device running OS 6 or above
    • enable “auto update” for this app in Google Play Store
    • you may get a notification that asks whether you accept the new permissions

You can use the app in airplane mode, but you’ll need an internet connection to submit your information.

If you do not enable auto-update on your mobile device, make sure you have the latest version of the app before you use it.

Web App Access

Create an account or sign in to the web version of ArriveCAN. You can use any personal or public device to do so, including:

  • tablets
  • laptops
  • smartphones
  • desktop computers
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The web version of ArriveCAN works on recent versions of all web browsers. To submit your information, you will need access to the internet.

When app updates become available, the web version updates automatically.

ArriveCAN meets all Government of Canada accessibility and W3C WCAG 2.1 AA standards. It supports the use of assistive devices such as screen readers and magnifiers. If you have accessibility needs, you should use the web version of ArriveCAN.

Travel Identity Document

To create your traveller profile, you will need one of two official documents that will confirm your identity:

  • passport
  • permanent resident card

The ArriveCAN app can use your mobile device’s camera to capture and upload your passport information directly to your traveller profile. You may also enter the information from a passport or resident card manually.

ArriveCAN doesn’t keep an image of your travel document. Consult our privacy notice for more information.


Creating Your Saved Traveller Profile

Before submitting the details of your first trip, you need to set up your traveller profile.

To complete your profile, you need to upload your travel identity document, or enter the information manually. You must use the same travel document (passport or permanent resident card) upon arrival as you use in your submission.

By using the “saved traveller” feature on the app, your travel identity document can be retained on a secure server linked to your sign-in account.

You will not need to re-create your profile each time you travel to Canada, unless your information changes. However, you will still need to submit the specific details about your trip each time you travel to Canada.

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Creating Profiles For Others

You may also create a profile on behalf of someone you know who is travelling.

Any profile you complete for others in your travel party will be linked to your sign-in account. If you take another trip alone, remember to remove their name(s) from your account.

Make sure members in your travel party bring the same travel identity documents with them that you used to create their profiles.

Advance CBSA Declaration: Submit Your Customs And Immigration Declaration

Get started with your declaration up to 72 hours before your scheduled arrival in Canada at one of the following international airports:

  • Vancouver international airport (YVR)
  • Toronto Pearson international airport (YYZ) (Terminals 1 and 3)
  • Montreal-Trudeau international airport (YUL)
  • Winnipeg Richardson International Airport (YWG)
  • Halifax Stanfield International Airport (YHZ)

Sign in to the ArriveCAN app and follow the prompts to begin.

When you have completed all fields in the app, a confirmation screen will appear acknowledging that you successfully submitted your declaration. You will also receive an email with this confirmation.

Should something change with your information, you can always update things when you get to the airport kiosk or eGate.

More information

Feature benefits

Early usage data shows that it is 30% faster at the kiosk when travellers use the Advance CBSA Declaration feature to declare in advance instead of declaration upon arrival. With the thousands of travellers that fly into Canada, this feature has the potential of saving hours of processing time each day.

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